1. Introduction

A1 Carpet Cleaning Sunshine Coast ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Contact & Identity Information

• Full name
• Phone number
• Email address

2.2 Location & Property Information

• Home or business address (for service delivery)
• Property details relevant to the cleaning service

2.3 Photos

• Photos of carpets or property areas, taken before and/or after cleaning for quality assurance, dispute resolution, or with your consent for promotional purposes

2.4 Website Usage Data

• Pages visited and time spent on our website
• Device type, browser, and IP address
• Referring website or search terms (collected via Google Analytics)

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you make a booking, submit an enquiry, or contact us
• Through our online booking system when you schedule a service
• Automatically via Google Analytics when you browse our website
• Through photos taken at your property during service delivery (with your knowledge)

4. How We Use Your Information

We use your personal information to:

• Schedule, confirm, and deliver cleaning services
• Contact you regarding your booking or enquiry
• Send service reminders or follow-up communications
• Improve our website and services using aggregated, anonymised analytics data
• Comply with legal obligations

We will not use your information for unsolicited marketing without your consent.

5. Third-Party Services

5.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about website traffic and usage patterns. This data is processed by Google in accordance with their privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

5.2 Online Booking System

We use a third-party online booking platform to manage appointments. When you make a booking, your name, contact details, and address are processed by this platform. We only use booking platforms that maintain appropriate data security standards.

We do not sell, trade, or rent your personal information to third parties.

6. Data Storage & Security

Your personal information is stored securely and we take reasonable steps to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:

• Password-protected systems and devices
• Limiting access to personal information to staff who need it to perform their role
• Secure disposal of information that is no longer required

While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to deliver our services and comply with legal obligations. Booking records are generally retained for up to 7 years for accounting and tax purposes. Photos taken at your property are deleted once they are no longer needed for quality assurance or dispute resolution, unless you have provided consent for ongoing use.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent for the use of photos for promotional purposes at any time

To exercise any of these rights, please contact us using the details in Section 10.

9. Cookies

Our website uses cookies to improve your browsing experience and to support Google Analytics. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, however this may affect the functionality of our website.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to access, update, or delete your personal information, please contact us:

A1 Carpet Cleaning Sunshine Coast

Email: [info@a1carpetcleaning.au]

Phone: [0410 800 035]

Website: [www.a1carpetcleaning.au]

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

This policy applies to A1 Carpet Cleaning Sunshine Coast operating in Queensland, Australia, and is consistent with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

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